Privacy Policy

1. Data controller

The data controller responsible for processing under this Privacy Policy is:

Radiantherbal
189 The Grove Dr, Los Angeles, CA 90036, USA
Phone: +1 323-900-8080
Email: assist@radiantherbal.world
Website: radiantherbal.world

2. Scope and purpose

This Privacy Policy applies to visitors and customers who use our website to learn about personal walking plans, educational products, consulting services, and related programs. We process personal data to operate the website, respond to inquiries, deliver purchased educational materials, fulfill consulting appointments, comply with legal obligations, and improve our services where permitted by law and your choices.

Our website provides general informational content about walking routines. We do not offer medical diagnosis, treatment, clinical services, prescription products, or emergency response through this site. Advertising for U.S. audiences describes educational services only.

3. Categories of personal data we collect

3.1 Data you provide directly

• Identity and contact data: name, email address, phone number if supplied, and message content submitted through our contact form.
• Account or order data: billing name, billing address, and transaction references when you purchase educational products or programs.
• Communication preferences: topics you request and language of correspondence.

3.2 Data collected automatically

• Technical data: IP address, browser type, device type, operating system, referring URLs, and timestamps.
• Usage data: pages viewed, session duration, and interaction events when analytics cookies are enabled with your consent.
• Cookie identifiers as described in our Cookie Policy.

3.3 Data from third parties

We may receive limited payment confirmation data from payment processors. We do not purchase personal data lists for profiling.

4. Legal bases for processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we rely on the following legal bases:

• Contract: Processing necessary to respond to your requests, deliver products, or perform consulting agreements.
• Legitimate interests: Securing our website, preventing fraud, and improving content, balanced against your rights.
• Consent: Non-essential cookies, marketing emails where required, and optional analytics.
• Legal obligation: Tax, accounting, and regulatory record-keeping.

5. Purposes of data usage

We use personal data to:

1. Respond to contact form submissions and customer support tickets.
2. Provide educational walking plan materials and consulting summaries you request.
3. Process payments and issue receipts or refunds per our Refund Policy.
4. Maintain website security, troubleshoot errors, and prevent abuse.
5. Send service-related notices such as policy updates or appointment confirmations.
6. Conduct analytics and marketing only when you have opted in via cookie or email preferences.

6. Data retention periods

We retain personal data only as long as necessary for the purposes described:

• Contact inquiries: up to twenty-four months after the last message unless a longer period is required for dispute resolution.
• Customer and order records: seven years where required for tax and accounting compliance, otherwise until the statutory limitation period ends.
• Marketing consents: until you withdraw consent or twelve months of inactivity, whichever occurs first.
• Server logs: typically ninety days unless needed for security investigations.
• Cookie data: according to durations listed in the Cookie Policy.

When retention periods expire, we delete or anonymize data using secure methods.

7. Security measures

We implement appropriate technical and organizational safeguards, including:

• HTTPS encryption for data in transit across radiantherbal.world.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular review of hosting configurations and software updates.
• Contractual confidentiality requirements for processors handling data on our behalf.
• Procedures to assess incidents and notify authorities or individuals when legally required.

No online transmission is completely risk-free. We encourage you to use strong passwords on any accounts we provide and to avoid sending sensitive health records through general contact forms.

8. Sharing and international transfers

We may share data with:

• Hosting and email service providers located in the United States or other countries.
• Payment processors to complete transactions.
• Professional advisers bound by confidentiality duties.
• Authorities when required by applicable law.

When data is transferred outside the European Economic Area, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms where required.

9. Your rights

Depending on your location, you may have the right to:

• Access a copy of personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase data where no lawful basis continues to apply.
• Restrict or object to certain processing, including direct marketing.
• Data portability for information provided under contract or consent.
• Withdraw consent at any time without affecting prior lawful processing.
• Lodge a complaint with a supervisory authority, such as your local data protection authority in the EU or UK.

To exercise rights, email assist@radiantherbal.world with sufficient detail to verify your identity. We respond within one month unless extension is permitted by law.

10. Children

Our services are directed to adults. We do not knowingly collect personal data from children under sixteen without parental consent. Contact us if you believe a child has submitted data and we will delete it promptly.

11. Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

12. California privacy notice (CCPA/CPRA summary)

California residents may request disclosure of categories collected, sources, purposes, and third parties. You may request deletion subject to exceptions and opt out of sale or sharing where applicable. We do not sell personal information as defined by California law. Submit requests to the contact details above.

13. Changes to this policy

We may update this Privacy Policy to reflect legal or operational changes. The effective date at the top of the page will change accordingly. Material changes will be highlighted on the website where practicable.

14. Contact

For privacy questions or to exercise your rights, contact Radiantherbal at 189 The Grove Dr, Los Angeles, CA 90036, USA, phone +1 323-900-8080, or email assist@radiantherbal.world.